Dorothy Armstrong resigns as Wimmera Base Hospital volunteer Dorothy Armstrong
TweetFacebookWimmera Mail-Times she was devastated after being told she was unwelcome.
Wimmera Health Care Group chief executive Chris Scott said Mrs Armstrong was never told she was unwelcome and the hospital appreciated everything she had done over the years.
‘‘Mrs Armstrong was asked to follow existing protocols around visiting patients and given that she has chosen to stop volunteering,’’ he said.
‘‘We offered Dorothy an alternative volunteering arrangement that was less demanding on her and she said she’d think about it.
‘‘She has helped a lot of patients over the years and I am sure the patients and staff are very grateful for that.’’
Wimmera Health Care Group management spoke with Mrs Armstrong following complaints from patients.
‘‘We have a responsibility to pass on complaints and to deal with them appropriately and that is what we did. The privacy legislation is very specific in this area,’’ Mr Scott said.
‘‘Following those complaints Mrs Armstrong decided to stop volunteering.’’
A petition on Facebook has asked for Mrs Armstrong to continue her volunteer work in the hospital.
Mrs Armstrong said she left of her own accord but felt unwelcome because of the changes.
‘‘Mrs Armstrong is welcome to volunteer at the hospital, as is anyone else, as long as they follow protocols,’’ Mr Scott said.
‘‘Volunteers do wonderful work in our community and especially in our hospital, but they do need to follow rules, just as we all do.’’
Mr Scott said volunteers needed to register correctly with the hospital volunteer co-ordinator and follow certain rules regarding the volunteering process and patient privacy.
The Mail-Times unreservedly apologises for any confusion regarding her resignation.
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